Taking care of (someone else’s) business…

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One of the most important things that Tournesol Siteworks offers is the promise to make sure that things are correct. Recently a project came to our attention that demonstrated that commitment.

The project in question was a mixed-use development in Oakland, completed in the Summer of 2016. Our Wilshire Collection planters had been specified both on a second-floor terrace area as well as along the corners of the main structure.

Wilshire Collection Square and Rectangular Planters

Northern California has had quite a rainy season so far. Shortly after it started, our regional sales manager Troy Nottingham received a call from the landscape contractor on the project, complaining about leaking and deforming pots. We quickly contacted our local distributor to figure out exactly what we sold on the project.

Before we got the information from the distributor, the general contractor escalated the issue by emailing us, the specifying landscape architect, owner, and everyone else. Troy adjusted his schedule and visited the project the next day to assess the situation.

Wilshire Collection Rectangular and Square Planters

It was a fairly simple answer – there were 60″L x 18″W x 36″H planters at the corners of the project, and the ones facing west had nothing to block the rain. The pots were plumbed for irrigation, but not drainage, and were filling up with water. As they filled, the walls flexed out significantly, something that won’t typically happen with our containers. In addition, the caulk seal around the irrigation penetration wasn’t holding, and water was leaking out.

Troy followed up the site visit with a full report to the landscape architect, general contractor, and landscape contractor. He gave an analysis of the problem, and provided several suggestions to relieve the stress on the containers and solve the problem.

The next week he called the project manager for the landscape contractor, and asked about the next steps. Sheepishly, the contractor admitted that Tournesol had provided the pots for the second-floor terrace (which were doing just fine), but that they had gone to another manufacturer for the ones on the ground floor(!). He hadn’t realized it initially when calling us, only finding out after speaking with their purchaser.

We were of course relieved to know that it wasn’t our product that was the issue. It’s also good to know that when contractors feel that something is wrong, they can count on us to make it right. However, we’d prefer not to have to troubleshoot someone else’s problem!

 

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